Stuck deposits
Coin that reached one of your payments but couldn't count toward it. Accept it into your balance, or return it to the payer.
On this page
Payers sometimes send the wrong coin to a payment's address, or pay after the payment has failed. Such coin can't count toward the payment, so Nowgate holds it apart, in suspense, and never credits it on its own. When it reached one of your payments, you decide what happens to it, on the Payments section's Stuck deposits page.
Why a deposit gets stuck#
| Reason | What happened |
|---|---|
wrong_asset | Another asset was sent to the payment's address. |
wrong_network | The right address, on another network. |
payment_failed | It arrived after the payment failed or was refunded. |
dust | It was below the asset's dust threshold. |
A payment that receives only such coin failed, as the payments guide describes.
Accept or return#
Members who manage payments choose one of two things for each deposit:
- Accept: the coin joins your available balance, less Nowgate's payment fee at your rate, as a
payment's would. The payment's status doesn't change. Your webhooks get
payment.deposit_accepted, with the payment. - Return: all of the coin goes back to the payer, as a refund. Give the payer's address, or leave it empty to send them the refund's page, where they give it themselves. The network fee comes out of the coin, and there is no payout fee. Returning asks for your second factor, and the refund waits for approval if your payouts do.
A deposit is resolved once: accepted or returned, never both, even if two members try at the same moment. Both are recorded in your activity trail.
When you can choose#
- Only final coin. A deposit can be resolved once its transfer is final: at its network's finalized block, or on Bitcoin at its settle depth. Until then a reorganization could still undo it, and the page says to wait.
- Dust can only be accepted. Returning it would cost more in fees than it is worth.
Coin that reached no payment#
Coin sent to an address that belongs to no payment, or to Stellar without a memo, has no merchant to decide. Nowgate's operators hold it. If a payer sent you something that way, contact Nowgate support with the payment it was meant for and the transaction ID: an operator can credit it to that payment's balance, with a note you see in your activity trail, or return it to the payer. The payment's own status doesn't change.